Privacy Policy

1. Information We Collect

The Company may collect the following information through inquiry forms, email, phone, WeChat, LINE and similar communication channels:

• Name, preferred title, company name or organization name
• Phone number, email address, WeChat, LINE and other contact details
• Preferred service date, time, location, number of people and service format
• Inquiry details, service type, whether documents are available, and urgency
• Payment, receipt, invoice and other information necessary for service confirmation
• Images, files, screenshots, explanatory materials or other information voluntarily sent by the user

2. Purposes of Use

The personal information collected by the Company will be used for the following purposes:

• Replying to inquiries and confirming service details and availability
• Preparing quotations, adjusting schedules, confirming meeting points and checking materials
• Providing Chinese-Japanese interpretation, on-site communication support and document explanation support
• Creating inquiry and service records and preventing disputes
• Taking necessary actions required by laws, regulations or public authorities
• Improving website content, service flow and user experience

3. Provision to Third Parties

Except in the following cases, the Company will not provide personal information to third parties without the user’s consent:

• When required by laws, regulations, administrative authorities or judicial authorities
• When necessary to protect the life, body, property or other important interests of the user, the Company or a third party
• When sharing with interpreters, translators or cooperating staff is necessary within the scope required to provide the requested service
• When the user has given prior consent

4. Outsourcing and Information Sharing

The Company may provide necessary information, to the minimum extent required, to interpreters, translators, business partners or system service providers for service delivery. In such cases, the Company will limit the scope of sharing as much as possible and require the relevant persons to manage the information appropriately.

5. Security Management

The Company takes reasonable measures to prevent leakage, loss, damage, unauthorized access, alteration and similar incidents involving personal information. Information that is no longer necessary will be deleted or anonymized within a reasonable period.

6. Cookies and Access Analysis

This website may use cookies, access analysis tools or similar technologies to understand usage, improve website content and optimize user experience. Cookies themselves generally do not directly identify an individual.

7. User Rights

Users who wish to request disclosure, correction, deletion or suspension of use of their personal information may contact the Company using the details below. After confirming the user’s identity, the Company will respond within a reasonable scope in accordance with applicable laws and regulations.

8. Information of Minors

When minors use this website or make inquiries, we recommend that they do so with the consent or accompaniment of a guardian. If the Company confirms that it has collected information requiring guardian consent, the Company will take necessary action according to the situation.

9. Cross-Border Handling of Information

The Company is a Japanese corporation. Information provided through this website or communication tools may be stored, confirmed and processed in Japan. By submitting an inquiry, the user understands that the information may be used for service confirmation in Japan.

10. Changes to This Policy

The Company may revise this Privacy Policy according to laws and regulations, service content or operational needs. Revised content will take effect after being published on this website.

11. Contact

For inquiries regarding the handling of personal information, please contact:

Company: HI BAGS株式会社
Address:Villa Matsui 5E, 2-6-19 Shimodera, Naniwa-ku,
Osaka-shi, Osaka 556-0001, Japan
Email: info@hibags.co.jp
Phone: 080-3827-8886 (Japan)
Fax: 06-6136-8693